Category: Main

Multi-channel Customer Service. Can you do it?

Over the past years, most online companies have started to realise, and forunately implement, multi-channel strategies. Going back to the 90s, when internet adoption was minimal in Europe, and catalogues and order hotlines were literally the reach that companies had beyond brick and mortar points of sale, wiritng a letter or fax, or calling the company was as far as customers could go.

Fast forward to the mid 00’s, and customers demand more….

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Zalando wins the Peoples Choice Stevie Award in the category Retail!

The Stevie Awards are organizers of the prestigious Stevie Awards for Sales & Customer Service. In short order the Stevie Award has become one of the world’s most coveted awards. The Stevie Awards are the world’s premier business awards. The Stevie Awards for Sales & Customer Service recognize the achievements of sales, business development, customer […]

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