About Me

In almost 20 years with experience in management, rethinking structures, processes, tools or systems, I enjoy bringing creativity into operational areas. Bringing order to newly founded teams, or by supporting the change process in reorganization projects, I have turned one of my passions into a key strength. Goal and result orientation combined with a focus on practical solutions to challenges, my pragmatic approach and entrepreneurial understanding have been keys to bringing me to where I am today. No company plans for the urgent issues that arise in fast, dynamic and young enterprises. As a leader in such environments, performing when the daily business turns stressful needs to be a strong skill. Making sure customers remain satisfied and informed while urgent issues are resolved is a priority.
Customer Focus
Start-ups
Leadership
Solution Orientation
Customer Care Tech
Performance Mgmt
Change Mgmt
Project Mgmt
Process Mgmt

Professional History

Yes, I've been around the block, but at my age I'd be ashamed if that weren't the case!
As I am not looking to change roles or employers, a CV is not available

Awards

INNOVATION OF THE YEAR
Blacklane Call Manager  -  Gold Stevie Award 2018
CUSTOMER SERVICE AND SALES
Blacklane  -  Bronze Stevie Award 2015
CS DEPARTMENT OF THE YEAR
Blacklane  -  Bronze Stevie Award Germany 2015
PEOPLES CHOICE
Zalando  -  Bronze Stevie Award 2013

Blog

My random thoughts and rants about customer service, technology, trends or other things.
I'll try to avoid raving about the latest Netflix show I binge watched.
Or will I?
View all blog posts

Photography

Photography has always been a hobby, for my full portfolio, you can check this link.

Contact me

I will get in touch as soon as possible.
Address
Ackerstrasse 21, 10115 Berlin, Germany